The problem.
The process.
The result.

A homewares importer had nine floor-loaded containers arriving in a four-day window, with hard dock-slot bookings and demurrage running on any box left unopened. Their in-house team of five could clear roughly one container a day — three days short.

1. 01Site walk and dock-slot mapping the afternoon the booking was confirmed.
2. 02Rotating crews of eight across two shifts, each with a supervisor and a ticketed forklift operator.
3. 03Cartons destuffed, palletised to their SKU grouping, wrapped and labelled at the dock face.
4. 04Live carton count reconciled against the packing list, with photo evidence on every pallet.

All nine containers were cleared inside the four-day window with zero missed dock slots and no demurrage charges. The client kept the same crew structure for the following season.

Two casual operators failed to show on the morning of a booked devan. Without ticketed reach and LF hands the site would have pushed the container back a full day and stalled a retail replenishment run.

1. 01Call taken at 9:40am; availability confirmed with two ticketed operators within eleven minutes.
2. 02Tickets and inductions verified and emailed to the site before the crew left.
3. 03Operators on the floor at 12:10pm, briefed by the site supervisor and working within the hour.

The devan ran on its original slot and the replenishment run left on time. The client now keeps FrontLine on standby as their first emergency call.

A distribution site had burned through three agencies in a year. Constant crew turnover meant re-training every week, pick rates never stabilised and invoices routinely arrived with surprise line items.

1. 01Four hands selected and locked to the site for the full engagement — no rotation without notice.
2. 02One week of shadowing with the client's own pickers to learn racking, WMS and pick rates.
3. 03Weekly reporting on hours, rates and productivity, sent every Friday.
4. 04Flat, quoted rate with no travel, admin or call-out add-ons.

Pick rates matched the client's permanent staff by week three and stayed there. Fourteen weeks ran with the same four people and every invoice matched the original quote to the cent.

A retail importer's overseas supplier disputed a 220-carton shortage claim. Without independent evidence at the point of devan, the client was facing writing off the entire shipment value.

1. 01Every pallet photographed at the dock face during the original unpack, timestamped and filed.
2. 02Carton count sheet signed by both our supervisor and the client's storeman on the day.
3. 03Full evidence pack retrieved and emailed within two hours of the claim being raised.

The supplier accepted the shortage on the same afternoon and credited the client in full. Photo evidence is now standard on every devan they book.

A food and beverage site had a single dock and back-to-back truck bookings. A floor-loaded 40HC sitting on the dock for half a day would have cascaded into three late deliveries.

1. 01Pre-agreed pallet configuration and staging zones set before the container arrived.
2. 02Two hands destuffing to a rolling conveyor line with a supervisor building and wrapping pallets.
3. 03Labelled and staged directly into the put-away lane, ready for the reach operator.

The container was sealed-to-staged in 90 minutes and the dock was clear before the next truck arrived. No deliveries ran late.

Outbound volume was forecast to double for six weeks, then fall back. Hiring permanents would have left the site over-staffed in February; leaving it uncovered risked missing dispatch cut-offs.

1. 01Volume forecast translated into a week-by-week roster before peak started.
2. 02Crew scaled from four to eleven hands across the ramp, then wound back in step with volume.
3. 03Daily cut-off check-in with the site lead so shift sizes could be adjusted the day before.

Every dispatch cut-off was met across the six-week peak, and the crew wound down cleanly with no redundancy cost to the client.